Describe the whole package

When you post your package, describe every item and provide its weight, route, needed-by date and receiver details. Complete the value field as instructed in the app. Check that the receiver’s name and phone number are correct.

Be specific enough for a traveller to decide whether the package fits their trip. Check the restrictions in the app and the rules that apply to the airline and destination. An item being listed does not mean a traveller can accept it.

  • List everything inside, including smaller items.
  • Check the total weight and the packaging.
  • Confirm when and where the receiver can collect it.

Find a trip that fits

Choose the departure and destination countries in Search. Review trip dates, the space offered, accepted items and handover areas. Open the traveller’s profile to check verification and any reviews.

You can search before posting, but you need a posted package to request space. If you already have a suitable package posted, choose it when you make your request.

Request space and agree the fee

Send the request with your package and proposed fee. The traveller may respond with a different fee. Review the response in the app and accept the arrangement only when it works for you.

A request is not payment or a confirmed handover. Use Chat to agree the pickup place and time, then check the details recorded in your Booking.

Pay before pickup

Once the fee and pickup details are agreed, review the total, including the service fee, and pay in the app. Follow the payment status shown in the Booking before handing over the package.

At pickup, let the traveller inspect the contents and record a photo. Check that photo and confirm pickup in the Booking. If something is wrong, report it through the action shown there.

Check with your receiver

The traveller records delivery with a photo. Contact your receiver to check that the package has arrived before you confirm receipt.

Read the confirmation period shown in your Booking. If there is a delivery problem, report it there before automatic confirmation; this pauses confirmation and the traveller’s payment. Keep the Booking and relevant handover details available if you contact support.