1. Delete in the app (fastest)

The quickest way to close your account is from inside the ShipKith mobile app. The whole flow takes under a minute.

Account deletion is permanent. Once it completes you cannot sign back in, and your trips, shipments, bookings, and chats are gone for good.

  • Open the ShipKith app and sign in.
  • Go to the Profile tab, then tap Settings.
  • Scroll to the Danger Zone section at the bottom.
  • Tap "Delete account" and confirm when prompted.

2. What gets deleted

When your deletion request is processed we remove the personal data tied to your account, including:

  • Your profile — name, photo, contact details, and verification information.
  • Your trips and shipments — everything you posted as a carrier or a sender.
  • Your bookings — the matches and handoffs linked to your account.
  • Your chats — messages and attachments you exchanged with other users.
  • Your reviews and ratings tied to your identity.

3. What we keep, and for how long

Some records must be retained after deletion to meet legal, tax, anti-money-laundering, and fraud-prevention obligations, in line with our Privacy Policy. We keep only what the law requires and no longer:

  • Account and basic profile data — up to 24 months after deletion to handle disputes and meet legal obligations.
  • KYC documents — five years after your last transaction, as required by anti-money-laundering law in Canada and the United States.
  • Transaction records — seven years, in line with tax and accounting rules.
  • Security and audit logs — twelve months, then deleted or anonymised.

4. How long deletion takes

In-app deletion signs you out immediately and queues your data for removal. Deletion completes within 30 days, except for the records we are legally required to retain for the periods listed above.